Before implementing LBT’s ‘Associate’ CRM application, Kingfisher Environmental Services Ltd was a successful small business that was starting to have difficulty maintaining its early growth. Our administrative staff were struggling to maintain control of the scheduling of visits of our engineers to inspect, sample, and test commercial water systems including swimming pools, spas, cooling towers etc. The more so, because of the burden of arranging the scientific tests and certifying the results to our clients. Getting new business wasn’t a problem, but handling it was. Twelve years on, we have more clients, more engineers, and more tests. However, we also have less central administrative staff and a better service to our customers. We are now the UK’s leading testers of swimming pools testing over 1,000 pools and spas per month with offices in Hertfordshire, Swindon, Birkenhead, Scotland, Ireland and Devon all linked via the ‘Associate’ application. Without LBT’s Associate we wouldn’t be where we are today!