In order to communicate with you and to provide our products, services and related support, it is sometime necessary for LBT to transfer your personal data outside of the European Union (for example, where external services such as Office online or AWS require it). In such case, the data controller for this data for EU residents is LBT Computer Services Ltd. having its registered offices at Unit 42, Park Farm, Ermine Street, Buntingford, United Kingdom. All questions or requests regarding the processing of data may be addressed to: GDPR@LBT.co.uk
Collection of personal information
We collect information from you when you place an order for LBT’s products or other services, subscribe to our newsletter, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, engage with us via social media, or other products or services. You may be asked to enter any of your name, email address, physical address, phone number and/or organizational details or other personal information. LBT treats personal information as confidential, such information may be verified using-third party commercial and government resources, and where such, will be deemed to be public information.
Use of personal information
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified below:
- To process applications for LBT products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
- To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your expiring services or products.
- To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
- To tell you about our products and services
We may send you information about our products and services that may be of interest to you based on your use of other LBT products and services, your attendance at LBT sponsored marketing events such as webinars, your requests for information about similar products and services, or your sharing of data with social media sites such as LinkedIn or Facebook.
Processing of data and consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. You may refuse to provide personal data to us for certain products and services, however this may hinder us from fulfilling your order for those products or services. Also, if you choose to deny or withdraw your consent to use personal data or opt out of receiving information about LBT products and services, then this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, search terms, and cookie information. We use this information to diagnose and improve our services. We will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address after 12 months from our web servers.
The personal information we collect is retained for no longer than necessary.
Personal data used to fulfil verification of certain types of applications or services we provide and will be retained for a minimum of 7 years depending on the class of product or service and may be retained in either a physical or electronic format. Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations. After the retention period is over, LBT can on request securely dispose or anonymize your personal information in order to prevent loss, theft, misuse, or unauthorized access.
Opting out; withdrawing consent
If at any time you would like to unsubscribe from receiving future emails or correspondence please e-mail GDPR@lbt.co.uk and where possible your data will be removed from our systems unless required to be kept as per section 7.
Access to your personal data
You are responsible for providing LBT with true, accurate, current and complete personal Information. Also, you are responsible to maintain and promptly update the information to keep it true, accurate, current and complete.
You can request to access or modify your personal information by contacting us in writing or by e-mailing us on GDPR@lbt.co.uk . We will require you to provide identification in order to verify authenticity as the data subject. We will make reasonable effort to respond to and process your request in a timely manner. If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
How we protect your information
We implement a variety of security measures to maintain the safety of your personal information, when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL). After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals. We do not retain any credit card details. LBT uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third-party credit card processor. Such information is shared securely.
Follow relevant laws
LBT commits itself to protect the personal information submitted by applicants and subscribers for its public services. LBT declares to fully respect all rights established and laid out in European laws and operates within these limits.
In compliance with the European Union rules on privacy, you have the following rights established by law:
You have the right to review your personal data that LBT holds and check it for accuracy.
You have the right to correct data in the case that errors may be found in our records.
You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
You have the right to obtain and reuse use your personal data for your own purposes.
You have the right to request that LBT restrict the processing of your personal data under certain circumstances.
You have the right to object to our processing of your personal data.
LBT Computer Services Ltd,
E-mail :- GDPR@lbt.co.uk